SupportCandy Satisfaction Survey 2.1.4
$4.99
- Use On Unlimited Own & Client Websites
- 1 Year Of Free Updates
- Updates Will Come With A 24-48h Delay
SupportCandy Satisfaction Survey Customer feedback plays an important role in the support sector. If you want to hear your customers about their experience with you ( or your agent ) for the support given in the ticket, this add-on is for you.
An email will get sent after x number of days/hours when a ticket is closed.
As soon as customers click one of the rating links, immediately it gets register in the ticket even if the user is logged in or not on your website. Optionally he can submit feedback in words. Window to submit feedback is provided on the page where it has been redirected after clicking one of the ratings above. You can set email notifications for both rating and feedback.
Rating widget and feedback are now available in the ticket. The rating widget is only visible if ticket is closed.
Further, you can show ratings in the ticket list and also can filter tickets by rating. This will help you to check tickets for specific ratings to analyze where your agents made mistakes or where they did well so that you can improve your support quality in the future.
You can customize almost everything in settings. You can create any number of ratings, edit existing, or change rating orders with your custom choice. The general setting covers email settings and feedback page settings.
- Before making a purchase, please read the Terms and Conditions & Refund Policy.
- If you have any questions, please first read the FAQ.
- If you haven’t found the answer to your question, please contact us,we will response asap.
- You can download the product after purchase by a direct link on your Downloads sections.
- Please note that any digital products presented on the website do not contain malicious code, viruses or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.
Updates:
- We offer frequent updates for one year from the date of purchase. After this period, you have to purchase the item again to receive further updates, we also we offer lifetime updates as a second option.
- We regularly update products as soon as we are notified about an update, we go and download it from the author and update it on our site, but In case the current version of the product is not the latest, You can request an update for the product by contact form.
- We send regular emails advising when products have been updated so please be sure to provide an active email address when you sign up.
Support:
- Our support team is available 24/7, if you have any question or need help in installing or configuring digital products purchased on the website, please don’t hesitate to contact us.
- Please note that we are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs.
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